Even here, Entergy is in complete sync with what you’ve written above. They don’t think of themselves as a company that just supplies electricity. They think of themselves as one that works to keep people warm during a chilly winter and cool during a hot summer. Their work lets hospitals run efficiently to save lives, and also lets children study without trouble.

As a result, it’s not just customers who love them. Even their employees do. When a hurricane hit the city, the employees were given time (up to a year) to sort things at home and return to work. 80% employees turned up the next day itself. Entergy restored the city’s power supply in less than 1/4th the expected time.

So even here, it’s not just about the product.

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